Benjamin Moore Reviews

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Resolved: Terrible product

Benjamin Moore - Terrible product
Benjamin Moore - Terrible product
Benjamin Moore - Terrible product
Benjamin Moore - Terrible product
Benjamin Moore - Terrible product
Benjamin Moore - Terrible product
Update by user Aug 24, 2020

Company fixed the issue and I have been provided with product replacement. Spoke to Ken.

He said that they would replace the paint needed to repaint the deck. That was all I wanted. Will be using a different Arbor coat. He said the translucent stain only last a YEAR.

I was not informed of this and would never have used it had I known.

I will be using the acrylic solid this time. The deck must be completely sanded first..

Original review posted by user Aug 24, 2020
Benjamin Moore Arbor-coat paint started to chip and peel the very first year it was applied. It is the worst paint I have ever used. Usually I love BM paint and don't use anything else. But this paint is the worst. And yes, it was prepped properly. My painter is having the exact same problem with another customer he used this paint on. Chipping and peeling in any area that gets any sun. Stay away from it.

User's recommendation: Do not use Benjamin Moore Arbor-coat paint.

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Resolved Featured
ID
#2132944 Review #2132944 is a subjective opinion of poster.
Cons
  • Failure of product
Loss
$2000
Preferred solution
Full refund

Questions on which paint product to use

John, the representative from Benjamin Moore who I talked about buying the right paint for my situation. He explained the characteristics of the 2 kinds of paint I wanted to use, why one might be better for my application

User's recommendation: Great help with paint questions.

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ID
#2896187 Review #2896187 is a subjective opinion of poster.
Location
Wakefield, Rhode Island

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New Reviewer

Paint problem

Paint code,Paint color is not coming out the same color as I had bought before its much darker it needs to be lighter wondering if I could get a refund.
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ID
#2889239 Review #2889239 is a subjective opinion of poster.
Pros
  • Quality
Loss
$129
Preferred solution
Full refund

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New Reviewer

Website issues

Benjamin Moore's website is awful. It's glitchy, slow and the cart randomly empties making you have to start all over. Were I not wedded to using Benjamin Moore paint, this would make me more on to another manufacturer. So disappointing that a company with such great paint has such a terrible website.

User's recommendation: Buy the paint, but skip the website!!!

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ID
#2773419 Review #2773419 is a subjective opinion of poster.
Pros
  • Ability to explore many different colors and order samples
Cons
  • Site stalls and cart empties randomly
Preferred solution
They need to do something about their glitchy website.
New Reviewer

Website is horrible. After playing around for an hour to get peel and stick samples in my cart, only half of them showed up. Over and over! Website won't come up ... obnoxious to deal with!

Horrible website. Doesn't respond, can't keep items selected in the cart. You have to wait forever for the site to even come up. All other internet connections are fine and I have super quick cable from Comcast. Just obnoxious and almost unusable to select peel and stick samples.

User's recommendation: Go to the store - the website is worthless!

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ID
#2638512 Review #2638512 is a subjective opinion of poster.
Location
Delray Beach, Florida
Preferred solution
Fix your website!

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New Reviewer

Do not use Arborcoat

Benjamin Moore - Do not use Arborcoat
Benjamin Moore - Do not use Arborcoat
Benjamin Moore - Do not use Arborcoat
Arborcoat was recommended by our architect for a very expensive gate and trellis we had built out of clear cedar. We followed the instructions from our Benjamin Moore dealer: two coats of white Arborcoat and a top coat of clear Arborcoat. The gate and trellis are now streaked with yellow due to the top clear coat. BM customer service stated that it was the clear cedar. Really? With two under coats of white? They really dont stand behind their products. Will never use or recommend Benjamin Moore again.

User's recommendation: Don’t use Benjamin Moore Arborcoat paint—poor quality.

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ID
#2498951 Review #2498951 is a subjective opinion of poster.
Loss
$1200
Preferred solution
Repaint my gate

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New Reviewer

Rude Service

Just visited your Smith Ave store in Providence. 60 year old gentleman with long grey hair was incredibly rude. When I complained about his attitude, he replied "great don't come here anymore". Ken Schaefer 401.421.0121

User's recommendation: Usually fine, this time terrible.

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ID
#2373362 Review #2373362 is a subjective opinion of poster.
Product
Benjamin Moore Paint
Preferred solution
Apology

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New Reviewer
Very disappointed in Benjamin Moore’s customer service
Very disappointed in Benjamin Moore’s customer service
I went to my local Benjamin Moore Creative Paint Store, and bought several samples to find just the right color for my front door. Soft Fern. Just like the name implies, a delicate shade sage green. I bought a quart of Aura exterior semi gloss in this color. $29.95...
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ID
#2307998 Review #2307998 is a subjective opinion of poster.
Location
Danville, California
Product
Benjamin Moore Paint
Pros
  • Quality
Cons
  • Company does not have good custmer service
  • Aura paint
Loss
$3275
Preferred solution
Full refund
New Reviewer

Paint color variation i have photos

i had the kitchen painted with beacon grey and the color variation is horrific. Baby boy blue to soft grey. I spent a lot of money on aura and now i have to repaint. MY mother in law is 90 and has never seen anything like it

User's recommendation: Stay away from Beacon Grey.

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ID
#2243658 Review #2243658 is a subjective opinion of poster.
Loss
$400
Preferred solution
Full refund
New Reviewer

Colore

For what reason do they keep changing the id # and name of the same color? It is very confusing to us consumers to keep up with a ridiculous marketing plan-calling colors new. We believed in your paint for years but you should fire the strategist behind this more than stupid plan, save yourself some money, and make it easier for people to buy paint.

User's recommendation: Complain, unless you get too tired of searching bm never ending color wheel, and go to Sherman Williams.

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ID
#2167757 Review #2167757 is a subjective opinion of poster.
Location
Manhattan, New York
Preferred solution
get your act together and stop changing names of your colors to act like you have something new.

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New Reviewer
Dear Benjamin Moore, I got this email address after I called your customer service line. I wanted to know your suggested retail prices you give to the stores. After I was given that, I asked for contact information to your ceo or coo. I told the lady I realize they...
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ID
#2048903 Review #2048903 is a subjective opinion of poster.
Location
Lilburn, Georgia

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New Reviewer
Benjamin Moore - Had a problem with a paint product
Benjamin Moore - Had a problem with a paint product
Benjamin Moore - Had a problem with a paint product
Benjamin Moore - Had a problem with a paint product
I spent $8500 for a deck (cedar wood) to be built and installed. I purchased BM’s top of the line product which was applied to my deck. After several weeks I noticed dark spots on the deck. It soon there after took over the entire deck. I went back to the store in...
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ID
#1702867 Review #1702867 is a subjective opinion of poster.
Product
Benjamin Moore Wood Stain
Pros
  • 5 minute drive
Cons
  • Arborcoat is not a stain
  • Failure of product
  • Product does not work on cedar decks
Reason of review
Poor customer service
Loss
$8509
Preferred solution
Let the company propose a solution

Paint bubbling

Painting my house with Benjamin Moore paint, thought I was getting a good named brand product. NOT All areas sanded and primed then a few days later the new paint started to bubble. Looks terrible. Now I have to fix it all meaning much more work. Stay away from there paint you will be sorry
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ID
#1696740 Review #1696740 is a subjective opinion of poster.
Location
Millbrae, California
Product
Benjamin Moore Paint
New Reviewer

Paint won’t dry

Benjamin Moore - Paint won’t dry
My painter put a new exterior door with sidelights and grilles in on August 30, 2019. We bought Ben Moore Soft Gloss Exterior per store recommendations. The door is a steel door with fiberglass grilles. The glass panes have paint reside and when we try to scrape along glass to remove it pulls paint off the grilles. My painter says it’s not drying properly and we used wrong paint? Please help as this is a brand new beautiful door that looks terrible on the glas panes as well as tacky paint inside the door.
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ID
#1666252 Review #1666252 is a subjective opinion of poster.
Location
Mattoon, Illinois
Product
Benjamin Moore Paint
Reason of review
Paint issue
Loss
$500
Preferred solution
Let the company propose a solution
New Reviewer

Been painting for over 30 years.

I have painted a pergola previously painted with a water based paint. After sanding, I applied a coat of oil based primer and then a coat of Super Spec HP, maintenance Coating , D.T.M Alkyd Low Luster White P23 01 and it chaulked and bled onto a dark decking> Thinking that I missed an area I repainted with the Low Luster white and it chaulked again. Any suggestions as to why this is chaulking?
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ID
#1625214 Review #1625214 is a subjective opinion of poster.
Location
Buzzards Bay, Massachusetts
Reason of review
Chaulking onto a dark outside deck after sanding of water based previous paint, applying a oil based primer and a finished coat of BM Super Spec HP Maintenance Coat and redoing again as chaulking continued.
Loss
$300
Preferred solution
Let the company propose a solution
New Reviewer

Totally unprofessional, uncalled-for, arrogant and ill-mannered staff member named Frank

I'm a Benjamin Moore customer since 2010 and have been shopping at the Kendall Park Store in NJ (Zip code - 08824). I was very happy and satisfied with the service until today. I had an issue with a gallon of paint and wanted to see if I can get some paint (that froze due to unknown reasons) to do some patch work The sales rep at this store whose name is "Frank" turned out to be a totally unprofessional, arrogant and ill-mannered person and started making fun of me. Would like to see where I can call and log a formal complaint against such an unprofessional person. I would love to have someone from corporate cal me and help provide some mannerism to this sales rep (Frank @ Kendall Park, NJ location)
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ID
#1602815 Review #1602815 is a subjective opinion of poster.
Location
South Brunswick, New Jersey
Pros
  • Paint
  • 5 minute drive
  • Reputation
Cons
  • Sales rep very arrogant and insulting
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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