Benjamin Moore
Benjamin Moore Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Benjamin Moore has 1.9 star rating based on 34 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Benjamin Moore to a friend or colleague.
- Rating Distribution
Pros: 5 minute drive, Quality, Paint.
Cons: Failure of product, Arborcoat is not a stain, Aura paint.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Benjamin Moore has 1.9 star rating based on 34 customer reviews. Consumers are mostly dissatisfied.
67% of users would likely recommend Benjamin Moore to a friend or colleague.
- Rating Distribution
Pros: 5 minute drive, Quality, Paint.
Cons: Failure of product, Arborcoat is not a stain, Aura paint.Recent recommendations regarding this business are as follows: "Don’t use this product", "Dont use them they wont help you they dont care.", "When looking for a genuine rewards app if you come across Benjamin App please for the love of God keep scrolling don't waste your time like I have and many others before you. I went back to playing my rewards app that has always rewarded me appropriately", "Do not purchase Arborcoat Solid Stain", "go somewhere else".
Most users want Benjamin Moore to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Benjamin Moore Reviews
"Ruined our patio due to misrepresentation of Tuffcrete product"
This product is represented as a stain when only one coat is applied, and opaque after two coats. This is completely wrong. One coat was applied and it turned...
"Authorized Benjamin Moore Store Didn't Honor Discount"
Benjamin Moore had a 50% off sample size paint sale till 5/16/22. On 5/15/22 I went to Nuthouse Hardware 205 E. 29th St NY 10016 in Manhattan to make a...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Pissed painter
Same as it always has been
Another contractor friend pf mine referred me over to a large job, high profile. 6 houses in, the Golf and Country Club. I gave them a very fair price for the job they were asking. At under $3.50 per sq ft of surface to be painted.
Planning to use top of the shelf paints. But apparently a friend of the client who works for Ben Moore, undercut the *** out of me by offering a promotional deal, providing paint and some of the labor. Not only is this unethical, but your company has lost any and all potentiality of me as a future client. If a client requests your paint, I will refuse.
I will go into the next Painter's Guild Meeting and blast Ben Moore for this BS. I will tell every client who wants to hear about what this company does to the little guy. Not only did this rep of Moore snake the work without need, but he took the time to try to tell the client at 84 Wembley Rd, Asheville, NC about my price gouging. Lol.
BEN MOORE is criticizing high prices. What a joke!no
- Blahhh
- Too many
Preferred solution: Apology
Denver, Colorado
Paint issue
The tape left rwd residue. N I was told from my local store that this paint is tape ready.
Same day. I waited more then 2 days. To tape n it turned red. Pink.
I wish someone told me an the person I talked to couldn't give me a n. Exact solution to my problem
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Made major error and is ignoring me
I ordered five sample jars of paint, but only one arrived. Yet, the invoice showed I bought five. I called customer service, but they got combative with me instead of admitting the error and trying to make it right.
- I cant think of any
- Company doenst care about customers
- Abhorrent customer service
- Inconsistent colors
Preferred solution: Full refund
User's recommendation: Dont use them they wont help you they dont care.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Ruined our patio due to misrepresentation of Tuffcrete product
This product is represented as a stain when only one coat is applied, and opaque after two coats. This is completely wrong.
One coat was applied and it turned out completely opaque, which resulted in our entire patio looking like a basement floor. We will now have to spend thousands more to fix it somehow, but it will still have a painted look versus stained. We used to love BM products, but not anymore.
Our patio is ruined forever and it cost a fortune to have installed. We are disgusted with BM now.
- Total misrep of product caused major monetary loss
Preferred solution: Full refund
User's recommendation: Don’t use this product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boston, Massachusetts
Unrewarded extensive gameplay rewards
This was not a review for Benjamin Moore paint. I love that company.
I was a review for Benjamin App available on Google Play store. The two are not connected in any way the words Benjamin Moore never came out of my mouth nor did I even type it with my fingers.
This is unbelievable. Now I'm not just pissed at the gaming app that offers rewards but now I'm pissed at pissed customer This is not Good please correct this error immediately 
User's recommendation: When looking for a genuine rewards app if you come across Benjamin App please for the love of God keep scrolling don't waste your time like I have and many others before you. I went back to playing my rewards app that has always rewarded me appropriately
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Apple Valley, Minnesota
Frustation = Arborcoat Solid Stain
I spent the entire 2022 summer preparing my cedar deck for new stain. It was previously stained with Benjamin Moore semi-solid stain.
I sanded the entire deck, (railings, 10x14 upper-level, 8 steps, a 4x4 landing, then 6 lower-level steps). I did a 3-step wash, neutralize, and lighten. My final step was using Arborcoat Solid Deck Stain. It took me all summer to complete my deck, as I was a single, 65-year old, who was recovering from a knee-replacement.
After the winter snow melted, my deck looks horrible. The stain is peeling and flecking off the floor of my deck/stairs and top of the railing. I did everything per Arborcoat's instructions, so my preparation was correct. I have prepared and stained decks five times in my life.
After the snow melted, I witnessed the stain actually fleck off sections of the floor and upper rail. What a waste of my time, my effort, and my money!
- No problems with interior paint
- Big problem with exterior arborcoat solid stain
Preferred solution: Get the Arborcoat forumla right so people don't have to go through what I went through. It isn't about the money I spent for the product, it is about the time and effort spent on a faulty product!
User's recommendation: Do not purchase Arborcoat Solid Stain
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Havertown, Pennsylvania
Color-Matching Skipping Stone with Spray Satin Enamel
I looked for a long time, to find a spray enamel to match Skipping Stone, without getting a $50-per-can custom formulation. Finally found it.
I needed to paint some white metal grilles and came across Rustoleum Smokey Beige. Its a great match!
And, I tried quite a few before finding it. $7.99 a can and its just what I needed for this job!
User's recommendation: Matching Spray paint to Skipping Stone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Poor quality bathroom paint and customer service
The paint is literally dripping off the walls and we purchased the bathroom version. Benjamin Moore said the paint was performing as it should and that was that.
The company has real issues!
- Quality and customer services
Preferred solution: Full refund
User's recommendation: Avoid
New York, New York
Margaret Jones at Pell City
Abusive Drunk who has been stealing from Benjamin Moore for years.
She has been doing mental health medications and not reporting it to work while driving a forklift.
Smokes marijuana on a regular basis and has been for years.
User's recommendation: go somewhere else
Rome, Georgia
Margaret Jones anti black position is intolerable
She calls black peoples the n word. She shows up to work under the influence of alcohol.
Abusive verbal behavior towards coworkers creates a hostile work environment.
She is bitter and anti company employee who takes drugs for her psychological condition which in turns puts her on the anger ladder. Has she reported her drug interaction driving a vehicle?
User's recommendation: Go somewhere else
West Orange, New Jersey
Discount
I apologize because I went through the site *** customer when I searched for BM contact number to ask about discounts on paint because I was purchasing over 12 gallons - but Im not a pissed customer - thank you
Stone Ridge, New York
Love the paint, but website is unacceptably terrible.
It is not only maddening, but as a professional painter who exclusively uses your paint; your website is awful.
It's an insult to your patrons to have such a difficult to use, dated, non informative, circular & unhelpful website.
I can't allow clients to use the outdated color visualizer because the colors it fills in with are the same as the artificially lit illustrations on the color charts online.
Granted, the pamphlets in stores are lovely, but to use the website is a waste of time.
Completely user unfriendly & looks like an afterthought.
When selling a high end product the website should reflect that in all aspects.
Please hire a top notch, CURRENT web designer & get with the program.
Much love,
A lifelong patron.
Preferred solution: Update your website
User's recommendation: Quality product. The website is hopefully being updated to be more user friendly & visually helpful.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Their website is terrible
I love the Benjamin Moore paint colors but their website is absolutely terrible. It slow, glitchy and not easy to use it just does flow like other paint companies websites do. They should give this some attention
- Beautiful paint colors
- Website is terrible
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Authorized Benjamin Moore Store Didn't Honor Discount
Corrected address of Nuthouse Hardware a.k.a True Value Hardware.202 E. 29th St New York, NY 10016
Benjamin Moore had a 50% off sample size paint sale till 5/16/22. On 5/15/22 I went to Nuthouse Hardware 205 E.
29th St NY 10016 in Manhattan to make a purchase of five sample colors.
Regularly the price is $5.99 each but with discount was $2.99.
The store did not honor the discount price in spite of my having the code COLOR22.
I paid full price.
Terrible customer service. Never going back.
Preferred solution: Let the company propose a solution
User's recommendation: Do not patronage Nuthouse Hardware in Manhattan.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Coram, New York
Product fails me every year
I have applied a solid color stain to my deck./ I live alone so the traffic is minimal. Every year I have to put another coat on .
This year is the worst, it is peeling and wearing even where there is no foot traffic like under the railing.
They claim that you can get up to 5 years out of their product, however I can't even get 1 year. So disappointed with their product.
Preferred solution: Let the company propose a solution
User's recommendation: Research other stain manufacturers like Cabots. think twice before using their stain.
Willow Grove, Pennsylvania
Website sucks
Horrible website. Its down frequently.
Also, I tried to buy paint samples and after adding all my items to my cart it prompted me to login. Once I logged in my cart was empty!!
I had to add everything over again. Very frustrating.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
Your website
Your website is so complicated it is absurd. I want to find a paint colour without having to work my way through what must be the most complicated website on the internet.
Most of the time I just give up, and look elsewhere.
Your product is good, but whoever designed your website should be fired immediately. It is an unfathomable mess, and impossible to navigate!!!!!!!!
- Good product
About
, , , ,
Benjamin Moore was founded in 1883 by brothers Benzhamin and William Moor in Brooklyn, New York. It is a leader in manufacture of paint and varnish production of architecturally-building, decorative and industrial appointment. The company has 22 factories in the USA, Canada, New Zealand, Greece, and also the world's largest research centre on studying and creation of new paint and varnish materials. The main office of the company is located in Montvale, New Jersey. Benjamin Moore offers: color consultation in store, home, business or institution, color matching to total home and business furnishings, accurate customer records of color, finishes and store purchases. Benjamin Moore offers such products as masonry coatings, metal coatings, wood coatings and color systems.
Benjamin Moore is ranked 58 out of 787 in Building Products category
USA
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MyPerfectColor
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I feel this review needs to be written for women’s safety as well as to warn others about the owner, of Ben’s Pro Painting, Ben (goes by Ben but not his real name), regarding his extreme unprofessionalism and harassing behavior. The ‘owner’ Ben came to my home several times…initially, he seemed normal and professional but after subsequent visits to my home, he made me feel VERY uncomfortable (I lived alone at the time).
Ben never did actually give me a quote for the painting, which needed to be done, but instead, Ben kept stalling on a quote, in order to come back to my house several times with the excuse he needed to ‘’look again” at what needed to be painted. Unfortunately, what Ben wanted to look at was not the walls of my home but my body parts. Ben eventually commented on my body and made it clear he was interested in more than painting my home (I do not think he ever made a quote). It made me feel so uncomfortable and gross.
Ben also starting making comments about OnlyFans and clients of his that participated in OnlyFans. Ben was making very strong advances towards me and I had to ask him to please leave my home. Ladies beware of Ben, the owner of Ben’s Pro painting (especially, if you live alone).
I was scared for my safety, after I confronted him about his behavior, and what he did. Ben started threatening me in text messages and repeatedly calling my phone.