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Contact Benjamin Moore Customer Service

How to Reach a Person at Benjamin Moore

Verified Contact Information

Toll-Free Number:

  • 1-855-724-6802
    Consumers
Call Now
Send Message

Customer Service:

  • 1-866-708-9181
    Architects & Designers
  • 1-866-708-9180
    Contractors

General Info:

info@benjaminmoore.com

Media:

pressrequests@benjaminmoore.com
Press Inquiries

Benjamin Moore Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Benjamin Moore Phone Number
1 (855) 724-6802
Average Hold Time
00:01:21
Average Calls duration
2 minutes
Most Popular Benjamin Moore Email Address
info@benjaminmoore.com
Benjamin Moore Live Agent Availability
8% of callers successfully reach a real person
Issue Resolution Rate
Low (20% reported full resolution)
View full overview

How to Contact Benjamin Moore?

Benjamin Moore is a large manufacturer of paints and stains for homes. If you are a customer seeking support, please call 855-24-6802 to connect with the customer service department. Benjamin Moore phone number for reaching out to the support team for architects and designers is 866-708-9181. If you are a contractor who has questions, please dial 866-708-9180. The support line operates Monday through Friday from 7 am to 8 pm EST. On Saturday, you can call the company from 9 am to 5 pm EST. Benjamin Moore support agents can help you with shipping and return issues, give you a color consultation, give recommendations on what paint to choose and more.

If you don’t have time to call, consider contacting the company via email. Benjamin Moore email for getting general information about the company is info@benjaminmoore.com. If you work in the sphere of media and have media or press inquiries to address, please get in touch with the corporate PR department at pressrequests@benjaminmoore.com. You can also check out the FAQ section on Benjamin Moore website to find the information you need.

Benjamin Moore headquarters is based in New Jersey. If you need to contact the headquarters directly, send your correspondence to the following Benjamin Moore address: 101 Paragon Drive, Montvale, NJ 07645.
With its head office located in the US, the company sells its products in 700+ stores in 72 countries. If you are looking for a particular store, please see the “Find a Store” page of the company’s website. The page has all the Benjamin Moore contact details for each store location.

Benjamin Moore customer service department provides support on weekdays from 7 am to 8 pm EST. Customers can also get assistance on Saturdays between 9 am and 5 pm EST. To get information about Benjamin Moore hours of operation in particular stores, please go to the “Find a Store” page of the corporate website.

PissedConsumer Club

Contact Information

Benjamin Moore Website:

Benjamin Moore Help Center:

Corporate Office Address:

Benjamin Moore and Co.
101 Paragon Drive
Montvale, New Jersey 07645
United States

Other Info (opening hours):

Hours of operation:

Monday-Friday - 7am to 8pm EST

Saturday - 9am to 5pm EST

More contact details

How Customers Rate Benjamin Moore Support?

5.0 / 5
Good

Based on 201 calls to Benjamin Moore customer support through PissedConsumer.com and 2 survey responses.

Total Calls
201
Avg Call Duration
01:34
Issues Resolved
20%

Why Customers Call Benjamin Moore?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 38%
  • Request for Information 27%
  • Product/ Service 21%
  • Shipping and Delivery 5%
  • Payments and Charges 3%
  • Account 2%
  • Staff 2%
  • Refund <1%
  • Return/ Replace <1%
  • Employment <1%

Customer Inquiries & Issues

38%
  • "Pissed off customer"
  • "I need a gallon of Benjamin Moore interior semi gloss, oil base and ammo for cabinets"
  • "need htf-310 paint"

Request for Information

27%
  • "Looking for fire retardant paint for my fireplace to match my Simply White walla"
  • "I want a human being answer to a paint question"
  • "Information"

Product/ Service

21%
  • "problem with a paint formula"
  • "Technical assistance"
  • "Withdrawals"

Shipping and Delivery

5%
  • "Didn't get my money plus why do you have the money on Queue"
  • "Did not receive my withdraw"
  • "Didn't get my money"

Payments and Charges

3%
  • "Missing money for over a month"
  • "Still haven't been paid"
  • "Never got a bill"

Account

2%
  • "Account on hold and I can't withdraw my money I've emailed multiple times with no help as a response"
  • "need to verify previous employment for myself and insurance coverage during thos dates for my spouse"
  • "Login"

Staff

2%
  • "customer service"
  • "Service complaint at a store location with a rude manager Have a bad batch of paint they are saying it's our tools even though we bought the tools high-end from them and we had an expert painter do the painting, and the manager is being"

Refund

<1%
  • "Refund"

Return/ Replace

<1%
  • "Return"

Employment

<1%
  • "Employment records"

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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